We can only replace/exchange defective items or if we unintentionally sent you the wrong order. Shipping will be on us.

For defective or faulty products, please take photos or videos and email us. We will gladly replace your item. We only accept replacement within 7 days upon arrival of your order.

Claims regarding a wrong item or missing item must be made within 24-48 hours of your marked delivery date.

This policy does not cover misuse, accidental damage, or any abuse of the purchased product. Products damaged by the customer will not be eligible for replacement.

If the exact item is no longer available, we will work with you to find a suitable alternative.
It is up to the discretion of our team if you are eligible for exchange.

INCLUSIONS

Our Lifetime Warranty only covers color fading, tarnishing, and any defects.

In the rare instance that you’ve noticed some fading or tarnishing on your jewelry piece, please reach out to us at hello@perfectpresents.ph so we can assist you faster.

Please include the following:

Order number
Name:
Photo/s:

EXCLUSIONS

If your piece has been altered in any way, such as trimmed by a jeweler or re-painted in any way, the warranty is immediately voided.

Since gold and steel are not scratch-proof materials, scratches / breakage that occurs from normal wear and tear do not fall under a warranty claim.

Customers are responsible for shipping and handling costs associated with sending the item for warranty service.

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