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If you do not like the design, we offer a 100% money-back guarantee as long as production has not started. We want you to love what you receive.
Once your order has entered production or is ready for shipping, it becomes non-refundable, as each item is custom-made specifically for you.
We’ll keep revising until you love your design.
We offer free revisions for:
Overall Revisions If you’re not fully satisfied with the output and want a rework.
Corrections If our artist missed any key details from your original order.
Minor Tweaks Small changes to specific parts of the final output.
Fees apply for:
Additional Requests If you’re adding new details not in the original submission.
Change of Mind If the customer decides to completely change the original order.
Your satisfaction is our priority — that’s the Perfect Presents Promise.
Our Lifetime Warranty only covers color fading and tarnishing.
In the rare instance that you’ve noticed some fading or tarnishing on your jewelry piece, please reach out to us at hello@perfectpresents.ph so we can assist you faster.
Please include the following:
Order number
Name:
Photo/s:
EXCLUSIONS
If your piece has been altered in any way, such as trimmed by a jeweler or re-painted in any way, the warranty is immediately voided.
Since gold and steel are not scratch-proof materials, scratches / breakage that occurs from normal wear and tear do not fall under a warranty claim.
Customers are responsible for shipping and handling costs associated with sending the item for warranty service.
📣 Orders from our Last Call are currently being prioritized. Orders placed afterward may no longer arrive in time for Valentine’s Day.
A one-of-a-kind design dedicated to the most important woman in our lives. With a simple flip, the pendant transforms from MOM to LOVE. A timeless reminder of the bond that lasts forever.
Lifetime Warranty
Water, sweat & heat-resistant
Made with over 60% recycled materials
Free shipping
Every mom deserves to be celebrated in love and reminded how special she truly is.
Ships in 10 working days
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Made just for you
It’s such a sweet way of expressing what a mom is and how a mom feels, full of love 🥹 wonderful gift to a wife, mom, grandma, friend, mom to be, mom figure or even oneself as a reminder of this beautiful role
FAQs
Is there a letter limit?
Our Monogram Necklace can fit up to 10 letters. Perfect for combining two names you love!
Can I use my own design?
We’d love to see your design! Please send it over via DM so we can give it a quick check.
We're would love to create a design just for you! To get started, you must first place an order. This allows us to begin the fun part: designing your unique piece.
Once your order is in, our team will get to work on a personalized layout and mock-up. We'll then send this to you via email for your approval before we move forward with production.
Is it possible to update or make changes to my order?
For any order changes, requests and concerns kindly it to our email (hello@perfectpresents.ph) so our team can assist you accordingly. 💝
Are your jewelry pieces safe for sensitive skin?
Our surgical grade stainless steel jewelry is hypoallergenic for most people. For people with confirmed nickel allergies, we recommend that you go for our solid gold or sterling silver options. 😉
Does it tarnish?
Gold-plated jewelry can tarnish over time due to sweat, oils, humidity, perfumes, and chemicals. To slow tarnishing, keep it dry, avoid contact with chemicals, store in a dry jewelry box or pouch, and clean gently with a soft cloth after each use.
Ships in 10 working days
Free Shipping
Made just for you
Ships in 10 working days
Free Shipping
Made just for you
