If you do not like the design, we offer a 100% money-back guarantee as long as production has not started. We want you to love what you receive.

We’ll keep revising until you love your design.

We offer free revisions for:

1. Overall Revisions
   If you’re not fully satisfied with the output and want a rework.
2. Corrections
   If our artist missed any key details from your original order.
3. Minor Tweaks
   Small changes to specific parts of the final output.
   

Fees apply for:

1. Additional Requests
   If you’re adding new details not in the original submission.
2. Change of Mind
   If the customer decides to completely change the original order.
   

Your satisfaction is our priority — that’s the Perfect Presents Promise.

Our Lifetime Warranty only covers color fading and tarnishing.

In the rare instance that you’ve noticed some fading or tarnishing on your jewelry piece, please reach out to us at hello@perfectpresents.ph so we can assist you faster.

Please include the following:

1. Order number
2. Name:
3. Photo/s:

EXCLUSIONS

If your piece has been altered in any way, such as trimmed by a jeweler or re-painted in any way, the warranty is immediately voided.

Since gold and steel are not scratch-proof materials, scratches / breakage that occurs from normal wear and tear do not fall under a warranty claim.

Customers are responsible for shipping and handling costs associated with sending the item for warranty service.