Thankful for the team!

So thankful to the perfect presents team for accommodating my request, and making a wonderful design out of my idea. This has been the best gift idea I've given and I'm always thankful for the quick replies from the team.

The name really represents itself!Very satisfied

The name really represents itself!
Very satisfied sa pag-order ko dito, naging meaningful ang celebration ng valentines at birthday ng partner ko!
Highly recommended

PALPAK PRESENTS

I was very disappointed to find out that we were sent the wrong product, despite numerous email exchanges confirming the design of my order. I purchased a “hometown” necklace but was sent a “Realynne” necklace that I did not order.

I had intended to surprise my wife on her birthday today at 12 midnight only for her to open the box and see that we received the wrong necklace. What was supposed to be a special moment for us turned out to be a disappointment because of this mistake.

I understand that there may be a high volume of orders and that mistakes happen, but given the relatively lengthy exchange we had over the design and message I cannot help but feel carelessness and neglect in taking care of my order. While we were sent the correct order after numerous emails I sent the brand, this still does not give us back the moment we were supposed to have shared -- Akala ko kasi "Perfect Presents" sila, Palpak Presents pala.

I will not be recommending Perfect Presents to anyone else given my experience with this brand that does not, in fact, provide “Perfect Presents”. Palpak Presents dapat.

At alam ko hindi ninyo seguro ipapakita ang review kong ito sa website ninyo dahil palpak ang brand ninyo talaga. Salamat po.

We hear your frustration and it truly saddens us to know that we turned a beautiful birthday surprise into a moment of disappointment. You’re right, we failed to live up to our name in that moment and we take full responsibility for the oversight after our long exchange.

While we are glad the correct Hometown Necklace finally reached you, we know that a piece of jewelry is only half of the gift, the other half is the memory, and we deeply regret that we disrupted yours.

To show you how much we value your support and to help create a take-two for your wife’s celebration, we have reached out to you privately. We would love to send a sincere peace offering to your wife.

We aren't hiding from your feedback but we’re using it to make sure we never let a birthday surprise slip through our fingers again.

Thank you for your honesty, it’s the only way we can truly grow.

With sincere apologies and hope,
The Perfect Presents Team

FAQs

Is there a letter limit?

Our Monogram Necklace can fit up to 10 letters. Perfect for combining two names you love!

Can I use my own design?

We’d love to see your design! Please send it over via DM so we can give it a quick check.

INSTAGRAM: @monogramshop

Can I see the layout first?

We're would love to create a design just for you! To get started, you must first place an order. This allows us to begin the fun part: designing your unique piece.

Once your order is in, our team will get to work on a personalized layout and mock-up. We'll then send this to you via email for your approval before we move forward with production.

Is it possible to update or make changes to my order?

For any order changes, requests and concerns kindly it to our email (hello@perfectpresents.ph) so our team can assist you accordingly. 💝

Are your jewelry pieces safe for sensitive skin?

Our surgical grade stainless steel jewelry is hypoallergenic for most people. For people with confirmed nickel allergies, we recommend that you go for our solid gold or sterling silver options. 😉

Does it tarnish?

Gold-plated jewelry can tarnish over time due to sweat, oils, humidity, perfumes, and chemicals. To slow tarnishing, keep it dry, avoid contact with chemicals, store in a dry jewelry box or pouch, and clean gently with a soft cloth after each use.