If you do not like the design, we offer a 100% money-back guarantee as long as production has not started. We want you to love what you receive.
Once your order has entered production or is ready for shipping, it becomes non-refundable, as each item is custom-made specifically for you.
We’ll keep revising until you love your design.
We offer free revisions for:
Overall Revisions If you’re not fully satisfied with the output and want a rework.
Corrections If our artist missed any key details from your original order.
Minor Tweaks Small changes to specific parts of the final output.
Fees apply for:
Additional Requests If you’re adding new details not in the original submission.
Change of Mind If the customer decides to completely change the original order.
Your satisfaction is our priority — that’s the Perfect Presents Promise.
Our Lifetime Warranty only covers color fading and tarnishing.
In the rare instance that you’ve noticed some fading or tarnishing on your jewelry piece, please reach out to us at hello@perfectpresents.ph so we can assist you faster.
Please include the following:
Order number
Name:
Photo/s:
EXCLUSIONS
If your piece has been altered in any way, such as trimmed by a jeweler or re-painted in any way, the warranty is immediately voided.
Since gold and steel are not scratch-proof materials, scratches / breakage that occurs from normal wear and tear do not fall under a warranty claim.
Customers are responsible for shipping and handling costs associated with sending the item for warranty service.
Turn your name into a one-of-a-kind jewelry piece that’s as personal as it is timeless. Thoughtfully crafted for everyday wear, it’s designed to shine with you—always.
Lifetime Warranty
Water, sweat & heat-resistant
Made with over 60% recycled materials
Free shipping
A unique way to celebrate yourself or someone you love because every name deserves to be cherished.
Customers praised this personalized necklace as a "perfect gift" with "beautiful" and "elegant" design. Many loved the custom monogram craftsmanship and packaging. However, some reported chain durability issues, with chains breaking or splitting after minimal use. A few noted quality control concerns and shipping delays, though customer service was generally responsive and helpful.
5 stars: 319 (88%)
4 stars: 25 (7%)
3 stars: 7 (2%)
2 stars: 4 (1%)
1 star: 8 (2%)
J
Julie
i really like it
i really like it. elegant and madali sya ipair sa kahit anong suot.
N
Nikko
Perfect! for perfect present
I received today and checked one by one I pay attention to the details, so smooth very fine finished, I can say very quality this product. Keep it up 👍 maybe someday I will buy again the gold one variant
C
Carlo
Personalized Necklace
I’m amazed that you offer this personalized necklace. It was a perfect birthday present for my girlfriend who would be pursuing her career abroad in a few weeks. I chose this so she could feel my presence wherever she goes.
A
Anonymous
Ambedo
It was thrilling, amazing and nerve wreaking not knowing if she would love it. She did tho and afterwards, fell even harder for it.
J
JAFS
Super worth it
Super worth it. I was teary eyed when i open it. its beautiful. i can’t wait to surprised my husband. I will definitely order again. Thank you seller for this wonderful item.
C
Caseykhamirs
I love this necklace!!! simple, elegant, and easy to match with any outfit. It looks high-quality and feels comfortable to wear all day. Great value for the price!
M
Marrie
Giveaway
Thank you soo much for this! Me and my husband are now twinning with this design! I am so in love with your creation!
A
Anonymous
Minimalist Aesthetic
I’m absolutely in love with this personalized monogram necklace. The design is unique yet aesthetically minimalist exactly my style. It feels so thoughtful and elegant, making it the perfect Valentine’s gift. The craftsmanship is clean and aesthetic, and it looks even better in person. Highly recommend!
A
Anonymous
The perfect personalized gift
Your perfect personalized gift. No two product is the same which makes it like our fingerprint where that design is yours and only yours. The staff is communicative but there are some lapses in email so it's better to be clear when inquiring through email. Other than that, it's a perfect product.
A
Anonymous
Recommended ko ang necklace super nice
Recommended ko ang necklace super nice 😍
R
R.A.
Above and Beyond for Our Anniversary
I purchased a custom monogram necklace for our anniversary, and although there was an initial shipping mistake, the team handled it with such professionalism and care. They responded quickly, reassured me throughout the process, and even rushed the finished piece to make sure it arrived on time for our special day. Their customer service truly meant a lot, and the necklace was perfect. Highly recommend!
J
Jane
It’s perfect
It’s perfect 😍
A
Anonymous
Loved the packaging and the note
Loved the packaging and the note. I just regretted making it personalized like creating my own design. However it still worth it. Thank you!
A
Anonymous
I really love the item
I really love the item. Perfect gift for my partner.
A
Anonymous
Arrived earlier than expected, product in good
Arrived earlier than expected, product in good condition and great quality
A
Anonymous
Must have!
Must have!
The necklace I ordered was indeed good as expected. I just wish or perhaps hope details such as (if it is) non tarnishing, hypoallergenic, or has an option to it. And also I'd like to make a suggestion as well to have an option of 18k carat version of this one and 18k thinly made lace as well but a little cheaper compared to the regular 18k necklaces.
A
Anonymous
Five stars
I love the design and my girlfriend always wear to her work
V
Vincent
The chain is not durable, it broke after after a
The chain is not durable, it broke after single use. User was careful however the snapped.
Thank you for letting us know, and we’re really sorry about this experience. Since the chain is still covered under our 100-day warranty, we’ll gladly replace it for you. Someone from our team will reach out to you shortly to assist.
R
Renzcel
Renzcel
I bought this as a gift for my girlfriend, and she absolutely loved it. Seeing how happy she was made the purchase truly worth it. The packaging was neat, the item arrived in great condition, and the overall service was smooth and reliable.
Thank you for helping me give such a meaningful and memorable gift. I highly recommend this store and will definitely order again.
A
Anonymous
May itim itim sa product
May itim itim sa product hindi maganda ang pag kakagawa. Super fake. Not worth the money!!!
Hi there, thank you for sharing your feedback. We’re very sorry to hear that the Monogram Necklace did not meet your expectations and arrived with marks. We take pride in our craftsmanship at Perfect Presents and this is certainly not the standard we aim for. We'd like to investigate if this was a courier issue or a production slip-up, please send us a direct message so we can assist you with a replacement or a resolution immediately. We’d love to make this right for you.
j
jk
Personalized necklace
Wife loves it! From packaging to the pendant's design! Will definitely consider ordering again in the future! ps: customer service is excellent too!
A
Anonymous
My GF was surprised
My GF was surprised. She said she'd been eyeing to buy a necklace from your shop after I gave her the necklace. I did not know that though 😅. Itwas a good thing I saw your advertisement. She's so happy with what I bought her. Thank you.
E
Eeyan
Perfect
Perfect Presents
yes, truly a perfect gift! 💝
The design is one of a kind, kaya siguradong masasurprise at matutuwa ang pagbibigyan.
Thank you so much!
FAQs
Is there a letter limit?
Our Monogram Necklace can fit up to 10 letters. Perfect for combining two names you love!
Can I use my own design?
We’d love to see your design! Please send it over via DM so we can give it a quick check.
We're would love to create a design just for you! To get started, you must first place an order. This allows us to begin the fun part: designing your unique piece.
Once your order is in, our team will get to work on a personalized layout and mock-up. We'll then send this to you via email for your approval before we move forward with production.
Is it possible to update or make changes to my order?
For any order changes, requests and concerns kindly it to our email (hello@perfectpresents.ph) so our team can assist you accordingly. 💝
Are your jewelry pieces safe for sensitive skin?
Our surgical grade stainless steel jewelry is hypoallergenic for most people. For people with confirmed nickel allergies, we recommend that you go for our solid gold or sterling silver options. 😉
Does it tarnish?
Gold-plated jewelry can tarnish over time due to sweat, oils, humidity, perfumes, and chemicals. To slow tarnishing, keep it dry, avoid contact with chemicals, store in a dry jewelry box or pouch, and clean gently with a soft cloth after each use.